I currently receive my replacement supplies from Apollo Medical Services. What happens if I move/deploy/PCS to another location?
We can supply you with your CPAP supplies regardless of your location, as long as your current shipping address is on file & Tricare is still your primary insurance. Please contact us at our office at 813-938-5837 to update the address we have for you on file.
What is the appropriate procedure for traveling with my machine?
Never check your CPAP machine with your luggage. Declare your CPAP as a medical device to the airline and most will allow you to carry it on with you at no additional charge.
What is the best way to adjust my mask for a proper fit?
Always adjust the mask in a sleeping position to simulate normal usage of the mask. Once in a sleeping position adjust the mask to fit, but do not over tighten it. Over tightening will cause discomfort and create a leak with the mask seal. If you are unable to get a proper fit, please call us at the office for additional assistance.
My mask is leaking, what does this mean?
There are several factors that can result in mask leak, including incorrect fitting, size or assembly. Please call or email us so we can better troubleshoot your specific issue and ensure your mask is fitting and working properly.
How should I clean my mask?
Hand wash the mask system with warm water and mild soap, and then allow the system to air dry. Be cautious not to over clean your mask, as it will cause your mask to deteriorate faster.
How do I clean the water chamber on my humidifier?
Hand wash the chamber with warm water and a mild soap. Be sure to rinse the chamber thoroughly to remove all soap residue before using again.
What type of water should I use in my humidifier?
Only distilled water should be used in the water chamber. Bottled water or water from a home purification system are not distilled and will cause damage to the machine and your water chamber.
How much water should my humidifier use on a nightly basis?
The amount of distilled water used each night varies based on the patient’s specific needs and the current climate you are in.
How do I know what temperature setting to use with my humidifier?
Humidifier settings can vary based on each patient’s specific needs and preference. If you feel you are getting too much humidity, or not enough, please call us so we can discuss the situation and ensure you are at the right setting for your specific needs.
Why is there water in my hose?
Water buildup in your hose can be due to a variety of reasons depending on your specific machine, the climate you are using your machine, or due to incorrect tubing/humidifier settings for your specific system. If you are unable to adjust the settings to eliminate the water in your tubing, please call or email us so that we can help you troubleshoot and correct the issue.
